„The quality of our products is directly linked to our business success!”

Our quality system

Our claim to our products is immensely high, since otherwise a globally unique guarantee period can not be maintained for decades.

The qm system of thermo-control Körtvélyessy GmbH measures the required data from the day to day business and manufacturing. The collected data is consolidated in our qm targets and environmental targets.

Since July 2010 we are proudly certified in accordance to ISO 9001:2008. In 2018 a re-certification to ISO 9001:2015 and new certification to ISO 14001:2015 is on the way.

In preparation for audits our tool AuditorView enables customers and auditors to gain access to our quality management data. These are shown in real-time by our ERP  WaWiReg.

Quality targets

All quality figures are combined into three targets:

  1. CS – Customer Satisfaction
  2. OTD – On-Time-Delivery
  3. QI – Quality Incidents

%

CS target

%

OTD target

QI target

Environment targets

The measurements are on-going. The targets will be revised in May 2019 upon applicability.

  1. Paper waste (kg/1.000EUR sales)
  2. Plastic waste(kg/1.000EUR sales)
  3. Energy consumption (kWh/1.000EUR sales)

%

Paper

%

Plastic

%

Energy

Current quality figures

See our current quality performance.

%

Customer satisfaction

%

On time delivery

Quality incidents

Paper

Plastic

Energy

Documents

You may download our current quality certificate or quality handbook (german).

Integrated QM-System

The QM system is now embedded in the web-based inventory management system WaWiReg and evaluates the events of the day-to-day business.

This results in an automatic collection of the QM key figures.

AuditorView

In preparation of an audit customers and auditors we provide a portal called AuditorView. It is a website based on our customer portal with its content directly connected to our ERP system. The AuditorView shows only Quality Management content and figures and offers a feedback system.

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