„The quality of our products is directly linked to our business success!”
Our quality system
Our claim to our products is immensely high, since otherwise a globally unique guarantee period can not be maintained for decades.
The qm system of thermo-control Körtvélyessy GmbH measures the required data from the day to day business and manufacturing. The collected data is consolidated in our qm targets and environmental targets.
Since July 2010 we are proudly certified in accordance to ISO 9001:2008. In 2018 a re-certification to ISO 9001:2015 and new certification to ISO 14001:2015 is on the way.
All quality figures are combined into three targets:
- CS – Customer Satisfaction
- OTD – On-Time-Delivery
- QI – Quality Incidents
The measurements are on-going. The targets will be revised in May 2019 upon applicability.
- Paper waste (kg/1.000EUR sales)
- Plastic waste(kg/1.000EUR sales)
- Energy consumption (kWh/1.000EUR sales)
Current quality figures
See our current quality performance.
On time delivery
The QM system is now embedded in the web-based inventory management system WaWiReg and evaluates the events of the day-to-day business.
This results in an automatic collection of the QM key figures.
In preparation of an audit customers and auditors we provide a portal called AuditorView. It is a website based on our customer portal with its content directly connected to our ERP system. The AuditorView shows only Quality Management content and figures and offers a feedback system.